Community Outreach


Forms for Nomination of Examiners - Academic Year 2015/16

College ICT Office

PDF version

Members of Staff

  1. Hada Achieng Oketch - Officer Incharge of College
  2. Nandasaba Samuel
  3. Joseph Muita Njuguna
  4. Dennis Omido Ochande


Services Offered


PC and User Peripheral Service

  • Assisting users with hardware & software specifications and acquisition guidance
  • Installation, configuration and support of personal computers,
  • software and user peripherals (hardware, Operating System, drivers, and standard applications)
  • Configuration for access of network services (anti-virus, Operating System updates)
  • Internet, emai, MIS Diagnostics and troubleshooting


Network Support Service
It is the mandate of ICT Center to ensure that the necessary ICT infrastructure is developed and extended to all campuses where the university has a presence. To accomplish this mandate, the center through the user support section receives the requests, conducts site surveys, prepares necessary technical specifications, and determines the scope of such projects and implements as required.
In line with this mandate, the section largely deals with:-

  • Conducting site surveys and preparation of campus sites for network extensions
  • Preparing technical specifications
  • Assisting users in requirements; specifications; and material acquisition
  • Implementation, monitoring, and integrating to the larger network infrastructure.

ICT User Training Service
Most functional processes of the university are computerized. In order to ensure proper utilization and exploitation of the available information systems, training is necessary to ensure maximum and efficient exploitation of such resources. Well-trained users reduce the necessity of frequent support as they make better and proper use of available ICT resources. It is mandatory for all University staff and students to acquire basic ICT skills. To this end, the user support section deals with:

  • Carrying out skills assessment surveys to determine user skills requirements and areas of inadequacies
  • Providing continuous surveys to identify ICT user skills requirements and inadequacies (numbers and areas)
  • Developing training curriculum and course materials
  • Carry out training; examine & test trainees; and award standardized certification where necessary.


ICT Preventive & Maintenance Services
In liaison with ICT Hardware Maintenance unit, User support section ensures that all ICT related equipment are working reliably as expected. This is done to ensure that ICT equipment is well maintained and repaired in good time. User support section provides, first level support to resolve any problem or escalates to base station if the problem is not resolved. Issues related to warranty or those that require more specialized skills are escalated to the ICT maintenance unit. The supportable categories of equipment include desktop computers, laptops, printers, scanners, LCD projectors and network equipment.
More specifically, the following services are provided:

a) General Preventive & maintenance service

  • Preparing schedule and carrying out annual preventive maintenance service for all ICT related equipment
  • Enforcing related University ICT policies and standards
  • Providing technical advice to users on ICT hardware related matters
  • Acquisition of tools for maintenance and user support services

b) Students Information

  • Availability of Computer Labs
  • Community information
  • Training on basic computer skills
  • IT related Consultancy services


Website Support Services

Responsibilities as per the Website Policy

  •     Receiving content intended for update
  •     Placement and update of content in line with the guiding standard    Implementing the recommendations of the College Website Committee
  •     Participating in website-related training
  •     Coordinate departmental website updates
  •     Establish and direct user interface standards, design guidelines, and compliance to ICT Center  policies and standards
  •     Analyze performance data using various tracking platforms
  •     Work with a cross-departmental team to maintain and develop the master content calendar for all web indicators
  •     Copyedit and proofread all website contents for all assigned units
  •     Keep current with emerging web technologies through relevant blogs, listservs, and events, among others
  •     Assure web-based information is archived for future needs and reference
  •     Track and report on all site metrics
  •     Survey the market and make proposals for appropriate changes to the websites
  •     Manage web feedback and social media sites
  •     Cover College activities and post content to the relevant websites
  •     Train staff on use of the Content Management Systems (CMS)
  •     Provide targeted support to College Faculties/Schools/Units and Departments to enhance their  website content and online presence
  •     Provide evaluation and recommendations and prepare regular reports on web performance metrics and submit them to relevant stakeholders among other duties


ICT Quality Objectives


  1. To manage ICT resources efficiently and effectively by ensuring compliance with set budgetary levels and cost savings in operations
  2. To grow ICT Centre’s resource base and enhance productivity by procuring ICT equipment and improving on employee satisfaction index
  3. To enhance competitiveness and corporate image of the University by improving on Webometrics ranking and Customer Satisfaction

Office Hours

8.00am - 5.00pm on Weekdays


 VOIP 5012

Physical Address

The Office is situated in the College of Health Sciences at Kenyatta National Hospital Campus, along old Mbagathi Road, off Ngong' Road.

About four (4) kilometers from Nairobi Central Business District (NCBD).


ICT Office Blog


ICT Quality Objectives pdf


Our Contacts

Physical Address:

Along old Mbagathi Road

Off Ngong' Road.


Postal Address:
P. O. Box  19676-00202
Kenyatta National Hospital
Nairobi Kenya
(+254)-735274288 / 0721665077

Anti-corruption hotline: 0788-262-407, email:

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